Legal Information

Article 1 — Legal Information

This website cezer.fr (hereinafter "the Website") is published by:

The Website and the client area (clients.cezer.fr) are hosted by:

Article 2 — Purpose

These Terms of Service (hereinafter "ToS") define the conditions under which Cezer provides hosting services, including but not limited to: web hosting, VPS (Virtual Private Servers), dedicated servers, game server hosting, Discord bot hosting, cloud storage, and domain name registration (hereinafter collectively referred to as "the Services").

By using the Website or ordering any Service, you agree to be bound by these Terms in their entirety. If you do not agree, you must immediately cease using the Website and Services.

Article 3 — Eligibility

To use the Services, you must:

• Be at least 16 years of age, or have parental/guardian consent;
• Be legally capable of entering into binding agreements under French law;
• Provide accurate, complete, and up-to-date information during registration;
• Use the Services in compliance with all applicable laws and regulations.

Article 4 — Account Registration & Security

Access to the client area at clients.cezer.fr requires account creation. You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility. You must immediately notify us at support@cezer.fr of any unauthorized access or security breach.

Cezer reserves the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

Article 5 — Services Provided

Cezer offers the following categories of services:

• Web Hosting: Shared and managed hosting plans for websites;
• VPS Hosting: Virtual Private Servers with full root access and KVM virtualization;
• Dedicated Servers: Bare-metal dedicated machines for high-demand workloads;
• Game Server Hosting: Pre-configured game servers (FiveM, Minecraft, Garry's Mod, Rust, Ark, PalWorld, DayZ, Valheim, RedM, ETS2, Hytale, Arma Reforger, NovaLife, Project Zomboid, and more);
• Discord Bot Hosting: 24/7 hosting for Discord bots;
• Cloud Storage: Secure cloud storage for files, photos, and media;
• Domain Name Registration: Registration and management of domain names.

Cezer commits to a 99.9% uptime SLA on all hosting services, excluding scheduled maintenance windows communicated in advance.

Article 6 — Prohibited Uses

You may not use the Services to:

• Host, distribute, or link to any illeg­al content under French or European law;
• Distribute malware, phishing content, or engage in hacking activities;
• Send unsolicited bulk email (spam);
• Host content that infringes on intellectual property rights;
• Conduct DDoS attacks or any activity that disrupts network infrastructure;
• Mine cryptocurrency without explicit prior authorization;
• Resell Services without prior written agreement from Cezer;
• Host content that is defamatory, discriminatory, or incites hatred or violence.

Violation of these prohibitions may result in immediate suspension or termination of your account without prior notice or refund.

Article 7 — Payment & Pricing

All prices are displayed in Euros (€) and are inclusive of all applicable taxes (Cezer is not subject to VAT per Article 293 B of the CGI). Payment is due at the time of order or prior to the renewal of any subscription period.

Cezer accepts the following payment methods: credit/debit cards, PayPal, and any other payment method made available on the client area.

Failure to pay by the due date may result in suspension of the Service after a 48-hour grace period. Services suspended for non-payment may be permanently deleted after 7 days.

Article 8 — Refund Policy

To request a refund, you must:

• Contact us at billing@cezer.fr within 48 hours of your purchase;
• Provide your order number, account email, and reason for the refund request;
• Not have violated any of the Terms of Service or Acceptable Use policies.

Refunds are processed via the original payment method within 14 business days. Domain name registrations and custom configurations are non-refundable regardless of the refund window, in accordance with Article L221-28 of the French Consumer Code (exceptions to the right of withdrawal for personalized goods and services fully executed before the end of the withdrawal period).

Pursuant to Article L221-18 of the French Consumer Code, consumers have a legal right of withdrawal of 14 days for distance selling contracts. However, in accordance with Article L221-28, this right does not apply to services that have been fully performed before the end of the withdrawal period, provided the consumer acknowledged the loss of withdrawal rights at the time of order. By placing an order, you acknowledge and accept that the Service begins immediately and that you waive your right of withdrawal once the Service is fully activated.

Notwithstanding the above, Cezer applies a voluntary 48-hour refund policy to provide additional consumer protection beyond the legal requirements.

Article 9 — Service Level Agreement (SLA)

Cezer guarantees a 99.9% uptime on all hosting infrastructure, measured monthly. This excludes:

• Scheduled maintenance communicated at least 24 hours in advance;
• Force majeure events (natural disasters, government actions, etc.);
• Issues caused by the customer's own software, configuration, or actions;
• Third-party service outages beyond Cezer's control.

In the event of documented downtime exceeding the 99.9% threshold, customers may request service credits by contacting support@cezer.fr. Credits are applied to the customer's account and may not be refunded as cash.

Article 10 — Limitation of Liability

To the maximum extent permitted by French law, Cezer's total liability for any claim arising from or related to the Services is limited to the amount paid by the customer for the specific Service in the 3-month period preceding the claim.

Cezer shall not be liable for:

• Indirect, consequential, incidental, or punitive damages;
• Loss of data, revenue, profits, or business opportunities;
• Damages resulting from the customer's misuse of Services;
• Force majeure events as defined under Article 1218 of the French Civil Code.

Article 11 — Termination

Either party may terminate the Service at any time. Customers may cancel their subscription through the client area or by contacting support@cezer.fr. The Service will remain active until the end of the current billing period.

Cezer reserves the right to terminate or suspend Services immediately, without prior notice, in case of:

• Violation of these Terms of Service;
• Non-payment after the grace period;
• Illegal activity or content;
• Activities that threaten the security or stability of the infrastructure.

Article 12 — Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with French law. Any dispute arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts in France.

In accordance with Articles L611-1 to L616-3 of the French Consumer Code, consumers may also resort to mediation to resolve disputes amicably before initiating legal proceedings.

Article 1 — Data Controller

The data controller is:

Article 2 — Data We Collect

We collect the following categories of personal data:

Article 3 — Legal Basis for Processing

We process your personal data on the following legal bases, as provided by Article 6 of the GDPR:

• Contractual necessity: Processing required to deliver the Services you ordered (Article 6(1)(b));
• Legal obligation: Processing required by law, such as invoicing and tax requirements (Article 6(1)(c));
• Legitimate interest: Security, fraud prevention, and service improvement (Article 6(1)(f));
• Consent: Marketing communications and non-essential cookies (Article 6(1)(a)).

Article 4 — How We Use Your Data

We use your personal data to:

• Create and manage your account on clients.cezer.fr;
• Provide, maintain, and improve the Services;
• Process payments and generate invoices;
• Respond to your support requests and inquiries;
• Send transactional emails (order confirmations, service alerts, etc.);
• Detect and prevent fraud, abuse, and security threats;
• Comply with legal and regulatory obligations under French law;
• Send marketing communications (only with your explicit consent).

Article 5 — Data Sharing & Third Parties

We may share your data with the following categories of recipients:

• Hosting provider: Namecheap, Inc. (website and client area infrastructure hosting);
• Payment processors: Stripe, PayPal (for secure payment processing);
• WHMCS: Client area and billing management;
• Infrastructure providers: OVHcloud, Hetzner (server infrastructure);
• Security services: Cloudflare (DDoS protection, CDN);
• Legal authorities: When required by law or court order (Article 6(1)(c) GDPR).

We do not sell your personal data to third parties. Data shared with the above providers is strictly for Service delivery and is governed by appropriate data processing agreements.

Article 6 — Data Retention

We retain your personal data only for as long as necessary:

• Account data: Retained for the duration of the account plus 3 years after closure;
• Billing data: Retained for 10 years as required by French commercial law (Article L123-22 of the French Commercial Code);
• Technical logs: Retained for 1 year as required by French law (Decree No. 2011-219 of February 25, 2011);
• Support tickets: Retained for 3 years after resolution;
• Marketing consent records: Retained for 3 years from the last interaction.

Article 7 — Your Rights

Under the GDPR and French data protection law, you have the following rights:

• Right of access (Article 15 GDPR): Obtain a copy of your personal data;
• Right to rectification (Article 16 GDPR): Correct inaccurate or incomplete data;
• Right to erasure (Article 17 GDPR): Request deletion of your data ("right to be forgotten");
• Right to restriction (Article 18 GDPR): Restrict processing of your data;
• Right to data portability (Article 20 GDPR): Receive your data in a structured, machine-readable format;
• Right to object (Article 21 GDPR): Object to processing based on legitimate interest or marketing;
• Right to withdraw consent (Article 7(3) GDPR): Withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at privacy@cezer.fr or dpo@cezer.fr. We will respond within 30 days as required by the GDPR.

If you believe your rights have been violated, you may file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés): www.cnil.fr.

Article 8 — Cookies

The Website uses cookies and similar technologies. In accordance with Article 82 of the French Data Protection Act and CNIL guidelines:

• Essential cookies: Required for the Website to function (no consent needed);
• Analytics cookies: Used to measure site traffic and improve performance (consent required);
• Marketing cookies: Used for targeted advertising (consent required).

You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.

Article 9 — Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL) and at rest;
• Regular security audits and vulnerability assessments;
• Access controls and authentication mechanisms;
• DDoS protection via Cloudflare;
• Automated daily backups.

In case of a data breach, we will notify you and the CNIL within 72 hours as required by Article 33 of the GDPR.

Article 1 — Scope

These General Terms of Use (CGU) govern the use of the website cezer.fr and all associated subdomains (including but not limited to clients.cezer.fr, help.cezer.fr, status.cezer.fr) by any user (hereinafter "the User").

By accessing or browsing the Website, the User accepts these CGU in full. These CGU are established in accordance with Article 6-III of the French Law No. 2004-575 of June 21, 2004 (Loi pour la confiance dans l'économie numérique — LCEN).

Article 2 — Access to the Website

The Website is accessible free of charge to any User with Internet access. All costs related to accessing the Website (hardware, software, Internet connection) are the User's responsibility.

Cezer may, without prior notice, suspend or restrict access to the Website for maintenance or updates. Cezer shall not be liable for any inconvenience or damage resulting from such interruptions.

Article 3 — Intellectual Property

All content on the Website — including but not limited to text, graphics, logos, images, software, and design — is the exclusive property of Cezer or its licensors, and is protected by French and international intellectual property laws (French Intellectual Property Code — Articles L111-1 et seq.).

Any reproduction, distribution, modification, or use of the Website's content without prior written authorization from Cezer is strictly prohibited and may constitute an infringement punishable under Articles L335-2 and L343-1 of the French Intellectual Property Code.

Article 4 — User Responsibilities

The User agrees to:

• Use the Website in compliance with applicable laws and regulations;
• Not attempt to compromise the security, integrity, or availability of the Website;
• Not use automated tools (bots, scrapers) to extract data from the Website without authorization;
• Provide accurate information when creating an account or making a purchase;
• Respect the intellectual property rights of Cezer and third parties.

Article 5 — External Links

The Website may contain hyperlinks to third-party websites. Cezer has no control over the content of these external websites and accepts no responsibility for their content, privacy practices, or availability. Accessing external links is at the User's own risk.

Article 6 — Limitation of Liability

Cezer makes every effort to ensure the accuracy and reliability of the information on the Website. However, Cezer cannot guarantee that the Website will be error-free, uninterrupted, or free from viruses or other harmful components.

Cezer shall not be liable to any User for any direct or indirect damages resulting from the use or inability to use the Website, in accordance with Article 1240 of the French Civil Code.

Article 7 — Modifications

Cezer reserves the right to modify these CGU at any time. Modified CGU take effect immediately upon publication on the Website. Continued use of the Website after such modifications constitutes acceptance of the updated CGU.

Article 8 — Applicable Law & Jurisdiction

These CGU are governed by French law. Any dispute arising from the use of the Website shall be submitted to the exclusive jurisdiction of the competent French courts.

Article 1 — Scope & Definitions

These General Terms of Sale (CGV) apply to all orders placed through the client area at clients.cezer.fr. They are established in accordance with Articles L441-1 to L441-7 of the French Commercial Code and Articles L111-1 et seq. of the French Consumer Code.

• "Cezer": The seller, as identified in the Legal Information section;
• "Client" / "Customer": Any natural or legal person placing an order;
• "Service(s)": The hosting, server, storage, or domain services ordered;
• "Order": Any purchase confirmed and paid for through the client area.

Article 2 — Pre-contractual Information

In accordance with Article L111-1 of the French Consumer Code, the essential characteristics of the Services are described on the Website and in the client area prior to purchase. The Client acknowledges having received all necessary information to make an informed decision.

Article 3 — Orders

Orders are placed exclusively through the client area at clients.cezer.fr. The ordering process is as follows:

1. Selection of the desired Service and configuration;
2. Review of order details and total price;
3. Acceptance of these CGV (mandatory checkbox);
4. Payment via the available methods;
5. Order confirmation sent via email.

The order is considered final upon receipt of payment. Cezer will send a confirmation email containing the order details and invoice.

Article 4 — Pricing

All prices are displayed in Euros (€). Cezer is not subject to VAT in accordance with Article 293 B of the French General Tax Code (CGI), therefore all displayed prices are final.

Cezer reserves the right to modify prices at any time. Price changes take effect for new orders and renewals placed after the modification. Current subscriptions are not affected until their next renewal.

In accordance with Article L112-1 of the French Consumer Code, the total price inclusive of all fees is clearly displayed before the order is confirmed.

Article 5 — Payment

Payment is due in full at the time of purchase. Accepted payment methods include credit card (Visa, Mastercard), PayPal, and any other method available on the client area.

In case of non-payment or payment default:

• The Service will be suspended 48 hours after the due date;
• Data will be retained for 7 days after suspension;
• After 7 days of non-payment, all data may be permanently deleted;
• Late payment penalties may apply in accordance with Article L441-10 of the French Commercial Code.

Article 6 — Service Delivery & Activation

Services are activated automatically upon payment confirmation. Typical activation times:

• Game servers: Instant (within 60 seconds);
• VPS & Cloud: Instant to 15 minutes;
• Web hosting: Instant to 30 minutes;
• Dedicated servers: Within 24 to 72 hours;
• Domain names: Within 1 to 24 hours (subject to registry availability).

In accordance with Article L216-1 of the French Consumer Code, if the Service is not delivered within 30 days, the Client may cancel the order and obtain a full refund.

Article 7 — Right of Withdrawal & Refund

In accordance with Article L221-18 of the French Consumer Code, consumers have a legal right of withdrawal of 14 days for distance selling. However, pursuant to Article L221-28, 1°, this right does not apply when:

• The Service has been fully performed before the end of the withdrawal period; and
• The consumer provided prior express consent and acknowledged the loss of withdrawal rights.

By placing an order, the Client expressly consents to the immediate execution of the Service and acknowledges that the right of withdrawal is waived once the Service is activated.

Notwithstanding the above, Cezer offers a voluntary 48-hour refund window as an additional consumer-friendly guarantee. To request a refund:

• Email billing@cezer.fr within 48 hours of purchase;
• Include your order number and account email;
• Refunds are processed within 14 business days via the original payment method.

Non-refundable items: Domain name registrations, domain transfers, SSL certificates, and custom configuration services are non-refundable under any circumstances.

Article 8 — Warranty & Liability

Cezer guarantees that Services will be provided with reasonable skill and care, in accordance with professional standards in the hosting industry.

In accordance with Articles L217-4 to L217-14 of the French Consumer Code, consumers benefit from the legal guarantee of conformity for digital services.

Cezer's liability is limited to the amount paid by the Client for the specific Service in the 3-month period preceding the claim, as permitted by French law.

Article 9 — Subscription & Renewal

Services are provided on a subscription basis (monthly, quarterly, semi-annually, or annually). Subscriptions are automatically renewed at the end of each billing period unless cancelled before the renewal date.

In accordance with Article L215-1 of the French Consumer Code, the Client will be informed of the upcoming renewal and their right to cancel at least 30 days before the renewal date via email.

Cancellation can be performed through the client area or by contacting support@cezer.fr.

Article 10 — Force Majeure

Neither party shall be liable for failure to perform obligations due to force majeure events as defined by Article 1218 of the French Civil Code, including but not limited to: natural disasters, wars, epidemics, government actions, power outages, telecommunications failures, and cyberattacks beyond reasonable defensive measures.

Article 11 — Dispute Resolution

In case of a dispute, the Client is encouraged to contact Cezer first at legal@cezer.fr for an amicable resolution.

In accordance with Articles L611-1 to L616-3 of the French Consumer Code, the Client may also resort to a consumer mediator. The competent mediator is:

The Client may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

If no amicable resolution is reached, the dispute shall be submitted to the competent French courts in accordance with applicable procedural law.

Article 12 — Applicable Law

These CGV are governed exclusively by French law. All legal references herein are to French statutory provisions as currently in force.

Article 13 — Contact Information